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The first session will focus on the completion and review of paperwork and assessment forms. There will be a number of forms for the client to review and sign, including an Informed Consent. It is important to recognize that the first few sessions are for the development of treatment goals and objectives. As a training facility, the student counselors provide a level of care consistent with an outpatient clinic (once-a-week sessions, no crisis, or after-hours care). If the counselor or supervisor determines the clinic is not able to provide the client with the necessary quality of care, the client will be referred to local agencies that meet the level of the client's needs.

In order to meet the needs of the community and provide services to those individuals on the waiting list, the clinic abides by a strict cancellation/no show policy. If a client fails to attend the first scheduled session, the client will be removed from the counselor's schedule in order to accommodate other clients on the waiting list. The client’s name may be placed back on the waiting list. However, the client must call first and speak with one of the available staff members.