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The 8-week, instructor-led program includes:

• Instructional videos with companion course guide
• Hospitality industry case study
• Excel spreadsheet with templates and custom calculators
• Modules on the Six Sigma philosophy, DMAIC methodology, graphical analysis tools, statistical methods, and Lean tools
• Asynchronous discussion board assignments
• Three open-book, multiple choice exams
• Weekly live online sessions held on Thursday evenings from 6:30-7:30 p.m. These sessions will be archived for later viewing if the student is unable to participate in the live meetings

Course topics include:

• Introduction to Lean Six Sigma
• The DMAIC Project Roadmap
• Capturing the Voice of the Customer
• Project Selection and Scope
• The Project Charter
• Stakeholder Analysis
• Six Sigma Teams
• The Cost of Quality
• Mapping Processes
• Graphical Analysis using Microsoft Excel
• Analysis Tools for Teams
• Introduction to Statistics
• Measures of Central Tendency & Dispersion
• The Normal Distribution
• Confidence Intervals
• The Six Sigma Shift
• Process Capability
• Control Charts
• Lean: Eight Wastes, Visual Management, 5S, Quick changeover, Mistake proofing

Dr. Mary McShane-Vaughn

Dr. Mary McShane-Vaughn has created and delivered Yellow, Green and Black Belt training courses to hundreds of students, both in-person and online. Over the past five years she has enthusiastically delivered more than 45 Yellow, Green and Black Belt courses for her university and corporate clients.

She is currently Principal at University Training Partners, a company that develops and delivers Lean Six Sigma training for corporations and universities. She also serves on the editorial review board for ASQ's Six Sigma Forum and is co-author of The Certified Quality Inspector Handbook, and author of The Probability Handbook, both published by ASQ Quality Press.

Dr. McShane-Vaughn is a senior member of the American Society for Quality and a member of the American Statistical Association and holds ASQ certifications as a Six Sigma Black Belt, Quality Engineer, and Reliability Engineer.

She served as the Six Sigma Black Belt Exam Chair for the American Society for Quality (ASQ) from 2010-2012, and was an examiner for the Georgia Oglethorpe Award, Georgia's equivalent of the National Malcolm Baldrige Award.

Previously, Dr. McShane-Vaughn was a tenured faculty member at Southern Polytechnic State University in Marietta, Georgia, now Kennesaw State University. For eight years she directed and grew the Master of Science in Quality Assurance program and taught statistics, statistical quality control, linear regression and design of experiments online in the graduate program. Her research interests include industrial statistics, robust experimental design and distance learning course delivery methods.

Before her career in academics, she worked for 15 years as a quality engineer and statistician in the automotive, medical device manufacturing, consumer products testing, and revenue management industries.

Dr. McShane-Vaughn holds a Ph.D. in Industrial Engineering and an MS in Statistics from the Georgia Institute of Technology, and a B.S. in Industrial Engineering from General Motors Institute (now Kettering University) in Flint, Michigan.